We are aware of how difficult and complicated it can be to return products from online stores. At PatioSunUmbrellas.com, we want to make sure the customer gets the easiest and fastest service to deal with, without any frustrating hassles. If for any reason you decide to return your product back to us, we will immediately process the return without asking any questions. PatioSunUmbrellas.com offers a 30 day money back guarantee, where customers can use the product and return it if not satisfied. Returns are a natural occurrence in every business, and we can understand if the product did not meet your needs or if you had a change of heart.
The return process is not complicated at all. Pick up the phone and call us at 1-888-407-9656, where one of our support staff will gladly guide you through the return procedure and give you all the instructions. In order to make things faster and easier for customers, they can simply send us an email at firstname.lastname@example.org with their order number and reason for return and we will send them return instructions the same day.
Just like any other company, we require that when returning a product back to us, all products must be inside the package. You are not required to use the original packaging, you can ship it back however you desire. From November 15th to January 1st, PatioSunUmbrellas.com offers an extended 60 day return policy for the holiday period.
The refund is issued as soon as the package is returned to our facilities. We will immediately refund your original method of payment. The refund process may take up to 3 business days to appear on your account.